Overview

Our refund policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refunds

Refunds are accepted if product delivered to you is Broken or not exactly like what it is displayed on our Website, If it is a different product than what you have purchased, we will offer you a complete refund. You just have to ship back our product to us again on our Address. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lahoretoys.com

Shipping returns

To return your product, you should mail your product to: 144 Tariq Block, Garden Town, Lahore

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@lahoretoys.com for questions related to refunds and returns.